How will maintenace and repair charges be calculated if the equipment fails?

If the equipment malfunction is confirmed to be a quality issue within the warranty period, HIKARI will provide free repair services or replacement parts. For issues occurring after the warranty period, corresponding parts and labor fees will be charged based on our official pricing standards.

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  • If the equipment malfunction is confirmed to be a quality issue within the warranty period, HIKARI will provide free repair services or replacement parts. For issues occurring after the warranty period, corresponding parts and labor fees will be charged based on our official pricing standards.

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HIKARI has a dedicated service hotline. You can contact our technical experts via phone or online consultation.

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Monday to Sunday: 9:00 - 18:00 (Beijing Time)

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Online Customer Service

Monday to Sunday: 9:00 - 18:00 (Beijing Time)

021-67311111

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