What is the after-sales service process for HIKARI equipment?

Contact the local agent to explain fault details, the agent will arrange a technician to handle it. If the agent cannot handle it, Shanghai HIKARI will arrange senior engineers to handle or return to the factory for repair.

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  • Contact the local agent to explain fault details, the agent will arrange a technician to handle it. If the agent cannot handle it, Shanghai HIKARI will arrange senior engineers to handle or return to the factory for repair.

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Contact Us

HIKARI has a dedicated service hotline. You can contact our technical experts via phone or online consultation.

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Online Customer Service

Monday to Sunday: 9:00 - 18:00 (Beijing Time)

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Online Customer Service

Monday to Sunday: 9:00 - 18:00 (Beijing Time)

021-67311111

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Hikari Official WeChat Account

Scan to follow for Hikari brand updates, product tutorials, and official after-sales service.

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